A short course covering all the areas that managers or supervisors need to know about:
- Ensures that delegates have the necessary skills to do their jobs competently
- Builds confidence for those new in their role
- Takes managers/supervisors through their key responsibilities, then those of their staff, using a series of case studies and practical exercises
- Is highly participative
- Is challenging and fun
- Allocates time to each delegate's particular circumstances
- Gives advice on how to deal with difficult people and circumstances
- Accredited as a Development Programme by the ILM, the Institute of Leadership & Management
