Cancellations by delegates must be notified in writing. Refunds will be payable, less 25% administration costs, up to 7 days before the commencement of the course, after which the full cost is payable. Substitutes may be made at any time for no extra cost, provided notification is received in advance of the course. If a course has to be cancelled by the provider for any reason, a full refund or an alternative date will be offered.